Privacy Policy

Master Marketing Management ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA") and other applicable South African laws.

1. Information We Collect

We may collect the following personal information when you interact with us, request a quote, place an order or use our website:

• Name, company name and job title
• Contact details (email address, telephone number, physical/postal address)
• Order, delivery and billing information
• Brand assets, artwork and specifications you supply for production
• Website usage data (IP address, browser type, pages visited, referring URLs)

2. How We Use Your Information

We process your personal information to:

• Respond to enquiries and provide quotations
• Fulfil orders for branded merchandise, print, event material and fulfilment services
• Manage supplier and client relationships, invoicing and reporting
• Improve our website, services and customer experience
• Comply with legal, regulatory and tax obligations in South Africa

3. Lawful Basis

We process personal information based on your consent, the performance of a contract with you, our legitimate business interests, and to comply with legal obligations.

4. Sharing of Information

We do not sell your personal information. We may share information with trusted third-party suppliers, printers, courier companies and warehousing partners strictly to deliver the services you have requested. All such parties are required to keep your information confidential and secure.

5. Security

We implement reasonable technical and organisational measures to safeguard your personal information against unauthorised access, loss, alteration or disclosure.

6. Retention

We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by South African law (including SARS record-keeping requirements).

7. Your Rights Under POPIA

You have the right to:

• Request access to the personal information we hold about you
• Request that we correct or delete inaccurate or outdated information
• Object to the processing of your personal information
• Withdraw consent at any time, where processing is based on consent
• Lodge a complaint with the Information Regulator of South Africa (inforegulator.org.za)

8. Cookies & Analytics

Our website uses cookies and Google Analytics to understand site usage and improve user experience. You can disable cookies in your browser settings, though some functionality may be affected.

9. Contact Us

For any privacy-related queries, requests or to exercise your POPIA rights, contact our Information Officer:

Master Marketing Management
Email: dion@mastermarketing.co.za

10. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.